When I visited the DMV last week the experience I had was nowhere near like the one I had last December.
My task was a simple one so I was optimistic, void of the usual “God I hate having to go here” blues. All I needed was to renew a registration.
I pulled into the parking lot 10 minutes after the DMV opened. Not many cars. Good signs.
Walked into the building and there’s not a single soul in line. Even better sign.
The young woman then quickly informed me that “all our computers are down. It’s a statewide issue. You can take a seat and wait or come back later.”
Two words never left her mouth.
Would have been nice to place a sign on the front door.
I did take a seat for five minutes hoping the dam would break. And then I left.
Not to worry. There’s another DMV on my way to the office. By the time I get there the computer glitch could be resolved.
And it was.
Took two minutes to renew my registration. But a 25-minute wait before I was summoned.
There has to be a better way.